I've had a good diet day today. Granted, I mostly was laying around and not that active, I still did well with my eating, and I documented every single item of food I ate today. I ended up with a total of 1752 calories. Compared to the 10 million calories a day I was eating, that's a ton better. I even got up and made eggs this morning compared to skipping breakfast or chowing down on Pop Tarts while watching the kids this morning.
I wore my BodyBugg as well. You can tell how lazy I've been today because it basically looks like I didn't move beyond my gym visit or when I made Tristian lunch today. (Horrible!) I updated my activity level as LOW on the BodyBugg program because I'm not working right now, so I'm sure my metabolism has decreased. When I'm at work, I'm up all day, moving around, walking tons, and I'm on my feet from 7 till 4/5.
My workout at the gym went alright. I wasn't really going to go today as I was outside having our little neighbor nightly circle get together where we all sit around and talk to each other for an hour or so, but decided to get my tennis shoes and head over there around 10 P.M. I did a mile on the elliptical, a half mile on the treadmill, and a quarter of the mile on the cross trainer glider thing (not sure what that's called). It totaled approximately 30 minutes. Not the best workout, but it was really relaxing, and it helped release some stress that has been building over the past six days regarding a walk-in clinic I recently went to. I finally lost it today, and after six days of back and forth, transfers, etc. I finally decided to email one of the executive members of corporation since their customer feedback on their website was not working. I sent the following email (which will also give you insight concerning what made me so angry! - I'll block out any important/personal details.)
My name is Jessica --------. My contact information is --- --- ---- if you feel as if you need to call me.
I attempted to leave my comments in the appropriate customer feedback section of your website, but the form would not submit properly. .
I would not resort to emailing you for a simple feedback issue, but it seems your job description from the website best matched where this feedback should come. I am sorry if this is not part of your job description, and if it is not, may you please forward this to the appropriate person?
I was attempting to submit the following testimonial to the ---- feedback website:
I have used ---- for approximately 6-9 months since relocating to ----------. The care facility was recommended to me by a colleague, and I was very impressed with my first few visits. After my last visit, I am sorry to say that I will not be returning to -------. On Thursday, I was seen at the ----------- clinic for a sty/to check my thyroid levels. During the beginning of my visit, I was not asked what medications I was currently taking by any of the nursing staff which has normally been done in the past. I specifically requested having the thyroid labs taken during my visit to the office. Once in with the doctor, we discussed the labs as well. After receiving my prescription for the sty, they wished me farewell. I told them they had not yet completed my thyroid panel. They said the doctor never mentioned it to them, and he was now in the room with another patient. I had to wait in the room for another 15 minutes while they asked the doctor about labs that I had requested at the beginning of the visit and during my consultation with the doctor. Finally the labs were completed. They said they would call it in. I told them, they had not even asked what dosage I was currently taking or what pharmacy to call the prescription into. Finally the nurse wrote the information concerning my current dosage along with my pharmacy. I was told the prescription would be called in tomorrow (6/24), once the panel came back and they were able to analyze the results. The prescription was never called in. On Monday (6/27), I called the ----------------- office back regarding the progress of the prescription. They acted like they had no idea what I was talking about. They said there were no records in my file about having to call the prescription in, and that the doctor I had seen (Dr. --------) was not in their branch today. The nurse who I talked to said she would make a note regarding my call and show the doctor my panel results in order to call in my prescription later that day. The prescription was still not called in. I called back Tuesday (6/28), and I asked about the progress again. They once again told me that had no record of me calling to ask about filling my prescription, and that Dr. ------ was in the --------------------- location, and that if I wanted a prescription, I had to call their branch. I called the --------- branch, and I was transferred to a nurse who was very helpful. She said she would talk to Dr. ----------, show him my panel results, and get a prescription called in. She was prompt in her duties, and she is the ONLY one in the whole entire mess I have no issue with. The prescription was later called in, and she called to confirm it with me. When I called the pharmacy, I was shocked to see that there was only a 3 month supply of the medication called in. For the past 6 years that I've been on the medication I've always had my panel conducted once annually with a 12 month prescription called in. When I called the ------------ office back, I asked why the prescription was only called in for 3 months. The receptionist who answered the phone said that the prescription was so short in duration because it was only called in as a courtesy since I was not seen by any doctors. (Are you kidding me?!) I informed her that I was seen on Thursday and had labs conducted, and that I have been trying to get this issue resolved since last week. I was transferred back to the nursing station at that point. I was then told that Dr. ------- had left for the day, and that patients typically only get 3 month prescriptions for thyroid medications. Crazy seen as how I've had annual labs for the past 6 years, and everyone I know whom has a thyroid condition gets tested at the highest frequency of every 6 months. After being transferred to two separate nurses, they told me that they would ask the other female doctor on staff if she would extend the prescription to six months. I was placed on hold for fifteen minutes; they apologized and said she was still with patients. I was placed on hold for an additional 15 minutes, the nurse apologized again, and then asked if they should call me back or if I wanted to wait. I wanted to wait because I have been exhausted dealing with this issue that should not have been an issue in the first place, and I wanted it to be over. I waited another 5-10 minutes, and I was finally told that the female doctor on staff had authorized the prescription to be extended to six months. After I hung up, I searched for a means to express my feedback through the corporate website. I have never in my life had this issue with any PCP or any other Walk-In clinic that I have used in the past, and prior to this, never had this issue with ---------. I am shocked at the actions that have transpired over the past week. Forgetting to discuss my medication, forgetting to order the lab, forgetting to ask what dosage/pharmacy I use, forgetting to call in the prescription after since I was unable to receive the prescription on-site until results were in, having NO record/NO documentation to call in the prescription, having NO record of me calling in the first time, NOT following through with the first request to resolve the issue, and then transferring to another facility, accusing me of NOT having seen the doctors....I'm just angry regarding this situation. After reading the mission statement of your corporation, "patient first", I am saddened that this was not the case for me. I only saw poor management, patient neglect, and poor record keeping. I hope this issue is resolved in the future so your organization will lose no more patients.
I am very upset about my recent visit to the ---------, and I feel I would not be doing myself, or the organization, justice without reporting it or voicing my concern. I am sorry about the method of which the feedback has been delivered - the patient feedback form is experiencing technical difficulties, but I felt it necessary to alert someone of my experience/disappointment with the actions of the past 6 days.
Thank you for taking the time to read this email. I am sorry if I have been unable to express myself in a polite/nice manner.
Sincerely,
Jessica-------------
I think that serves its point. I really just want them to apologize for this whole mess. I should not have to harass a doctor to do his job or a clinic to do theirs. I will not be using the clinic again even with an apology, but I still feel as if I'm entitled to one. Even if they only offer 3/6 month prescriptions, I shouldn't have to harass them for that either, especially when I came in for the labs in the first place.
I'm going to give the lady I wrote time to send a response until Friday (72 hours). If I don't get an apology on behalf of her company, I plan on submitting my experience to the Better Business Bureau demanding one. Dramatic, but still, like I said before, you shouldn't have to harass a doctor to do his job. When I discussed this incident with my friends, they all described their own horror stories with the various branches of this clinic with me. I mean I have spent HOURS on the phone with them for the past six days repeating the SAME things over and over again and getting no where and getting people with attitudes. It's a waste of my time and completely unprofessional.
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